Terms of service
TERMS OF SERVICE
Last updated: 6 August 2026
These Terms of Service apply to purchases made through confortoliving.com.
1. ABOUT US
Conforto Living is a trading name of Stansfield & Co. Ltd, registered in England and Wales.
Company Number: 17309941
Registered office:
5 Kennet Grove
Wallsend
Tyne and Wear
NE28 8BU
United Kingdom
Email: info@confortoliving.com
Telephone: +44 7444 289585
In these Terms, “Conforto Living”, “Conforto”, “we”, “us” and “our” refer to Stansfield & Co. Ltd trading as Conforto Living. “You” and “your” refer to the customer placing an order with us.
2. USING THIS WEBSITE
By using this website or placing an order, you confirm that:
• You are legally capable of entering into a binding contract.
• The information you provide to us is accurate and complete.
• You will use this website lawfully and responsibly.
• You will not attempt to gain unauthorised access to the website, interfere with its operation or introduce malicious software.
We reserve the right to suspend or restrict access to the website where we reasonably believe that these Terms have been breached.
3. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, images, dimensions, colours and specifications are accurate.
However:
• Colours may vary depending on your screen or device settings.
• Measurements may vary slightly due to manufacturing tolerances.
• Natural materials may contain variations in colour, grain, texture or finish.
• Product images may include styling accessories that are not included unless expressly stated in the product description.
• Product availability may change without notice.
Any dimensions, materials, features and delivery information displayed on the relevant product page form part of the product information available to you before placing an order.
4. PRODUCT AVAILABILITY
All products are subject to availability.
If a product becomes unavailable after you place an order, we will contact you as soon as reasonably possible. We will offer you the option to:
• Wait for the product to become available;
• Select a suitable alternative; or
• Receive a full refund for the unavailable product.
We may limit the quantity of products that can be purchased or decline orders where we reasonably suspect fraud, misuse or an error in the product information.
5. PRICES
All prices are displayed in pounds sterling (£) and include applicable UK taxes where required.
For mainland UK orders, no additional taxes or duties are added at checkout unless clearly stated before you place your order.
Delivery charges, where applicable, will be displayed before you complete your purchase. We reserve the right to amend prices at any time, but changes will not affect an order that we have already accepted.
Although we take reasonable care to ensure that prices are accurate, pricing errors may occasionally occur. If we identify a material pricing error before dispatch, we will contact you and give you the option to confirm the order at the correct price or cancel it for a full refund.
6. ORDERS
When you place an order, you are making an offer to purchase the products selected by you.
After placing an order, you will receive an email confirming that we have received it. This email does not necessarily mean that your order has been accepted.
Your order is accepted when we dispatch the goods or otherwise confirm acceptance. At that point, a legally binding contract is formed between you and us.
We may decline or cancel an order before dispatch where:
• Payment cannot be authorised;
• A product is unavailable;
• There has been a clear pricing or product information error;
• Delivery cannot reasonably be completed to the address provided;
• We suspect fraudulent or unlawful activity; or
• There has been a technical error affecting the order.
If we cancel an order, we will refund any payment received for the cancelled products.
7. PAYMENT
Payment must be made using one of the payment methods offered at checkout.
Payments are securely processed by trusted payment providers. We do not store your full payment card details.
You confirm that you are authorised to use the payment method provided.
If payment is not successfully authorised, we may cancel the order or contact you to request an alternative payment method.
8. DELIVERY
We offer free mainland UK delivery unless a different delivery charge is clearly shown before checkout.
Our standard estimated delivery timeframe is 1–7 working days. Delivery estimates may vary depending on the product, delivery address, courier availability and other circumstances outside our reasonable control.
Estimated delivery information is shown on the relevant product page where applicable.
We will endeavour to keep you informed of any significant delivery delay. Delivery dates are estimates and are not guaranteed unless we have expressly agreed otherwise in writing.
You are responsible for providing an accurate delivery address and ensuring that the delivery location is reasonably accessible.
If you are not available to receive a delivery, the courier may leave instructions for rearranging delivery or collection. Additional charges may apply where a delivery has to be reattempted because of incorrect information or the recipient’s unavailability.
9. RISK AND OWNERSHIP
Risk in the products passes to you when the products are delivered to you or to a person nominated by you to receive them.
Ownership of the products passes to you once we have received full payment and the products have been delivered.
10. DAMAGED OR INCORRECT PRODUCTS
Please inspect your order when it arrives.
If your order arrives damaged, incomplete or incorrect, please contact us as soon as possible at info@confortoliving.com and provide details of the issue. Photographs may be requested to help us investigate and resolve the matter efficiently.
Where appropriate, we may offer a repair, replacement, partial refund or full refund in accordance with your legal rights.
Reporting an issue promptly helps us resolve it quickly, but nothing in these Terms limits your statutory rights.
11. CANCELLING AN ORDER BEFORE DISPATCH
You may contact us to request cancellation of an order before it has been dispatched.
We will try to accommodate the request, but cancellation may not be possible once an order has entered the dispatch or delivery process.
If cancellation is accepted before dispatch, we will refund the payment received for the cancelled order.
12. RETURNS AND YOUR RIGHT TO CANCEL
If you are a consumer, you generally have the legal right to cancel your order within 14 days after the day on which you, or a person nominated by you, receives the goods.
To exercise this right, you must notify us clearly within the cancellation period by contacting:
Email: info@confortoliving.com
Telephone: +44 7444 289585
You may use your own wording when contacting us. Please include your order number and the products you wish to return.
After notifying us that you wish to cancel, you normally have a further 14 days to send the products back to us.
Products must be returned in a condition that allows us to inspect them. You may handle the prod