Privacy policy

Last updated: 6 August 2026

Conforto Living is a trading name of Stansfield & Co. Ltd, registered in England and Wales. Company Number: 17309941. Registered office: 5 Kennet Grove, Wallsend, Tyne and Wear, NE28 8BU, United Kingdom.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or purchase from confortoliving.com.

1. Who we are

Stansfield & Co. Ltd is the data controller responsible for your personal information.

If you have any questions about this Privacy Policy or how we use your information, please contact us:

Email: info@confortoliving.com
Telephone: +44 7444 289585
Address: 5 Kennet Grove, Wallsend, Tyne and Wear, NE28 8BU, United Kingdom

2. Information we collect

We may collect the following information:

• Your name, email address, telephone number and billing or delivery address.
• Order details, including the products purchased, delivery information and communications relating to your order.
• Payment and transaction information. Payment details are processed securely by our payment providers and we do not store your full card details.
• Information you provide when contacting us, requesting support or submitting a review.
• Marketing preferences, including whether you have subscribed to receive email communications.
• Technical information, including your IP address, browser type, device information, pages visited and information about how you use our website.
• Cookie and similar tracking information, where you have given consent where required.

3. How we use your information

We use your personal information to:

• Process and fulfil your orders.
• Arrange delivery and provide order updates.
• Communicate with you about your order, enquiries or customer service requests.
• Process payments and help prevent fraudulent transactions.
• Maintain and improve our website, products and services.
• Administer competitions, promotions or customer reviews where applicable.
• Send marketing communications where you have provided consent. You can unsubscribe at any time.
• Comply with our legal, accounting and regulatory obligations.
• Protect our website, customers and business against fraud, misuse and security threats.

4. Lawful basis for processing

We process your personal information under the following lawful bases:

• Contract: where processing is necessary to take payment, fulfil an order or provide services you have requested.
• Legal obligation: where we must keep records or provide information to comply with the law.
• Legitimate interests: where processing is necessary to operate, secure and improve our business, provided that our interests do not override your rights.
• Consent: where you have actively agreed to receive marketing communications or accept non-essential cookies. You may withdraw your consent at any time.

5. Who we share your information with

We may share relevant information with trusted service providers who help us operate our business, including:

• Our ecommerce platform and website service providers.
• Payment processors and fraud-prevention providers.
• Delivery and fulfilment partners.
• Email, customer-service and communication providers.
• Website analytics and security providers.
• Professional advisers, insurers, regulators, law-enforcement bodies or other authorities where required by law.

These providers may only use your information to provide services to us or where legally permitted. We do not sell your personal information.

6. International data transfers

Some service providers may process personal information outside the United Kingdom. Where this happens, we take appropriate steps to ensure that your information remains protected in accordance with applicable UK data-protection law, including using adequacy regulations or appropriate contractual safeguards where required.

7. How long we keep your information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

Order, payment and accounting records are generally retained for the period required by UK tax, accounting and consumer-protection laws. Other information is kept only for as long as needed to provide customer service, manage our business, resolve disputes, prevent fraud or comply with legal obligations.

When information is no longer required, we securely delete it or anonymise it.

8. Cookies and analytics

Our website uses cookies and similar technologies to operate correctly, remember preferences, understand website usage and improve our services.

Some cookies are essential for the website, shopping basket and checkout to function. Non-essential analytics or marketing cookies will only be used where consent is required and has been provided.

You can manage cookies through your browser settings and, where available, our cookie preferences tool. Further information is available in our Cookie Policy.

9. Marketing communications

We will only send marketing emails where you have subscribed or where otherwise permitted by law.

You can unsubscribe at any time by clicking the unsubscribe link in a marketing email or by contacting us at info@confortoliving.com. Unsubscribing from marketing communications will not stop essential messages about an order or service you have purchased.

10. Your data-protection rights

Under UK data-protection law, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your information where there is no lawful reason for us to keep it.
• Ask us to restrict how we use your information.
• Object to processing based on legitimate interests or direct marketing.
• Request the transfer of certain information to you or another provider.
• Withdraw consent where processing is based on consent.

To exercise your rights, please contact us at info@confortoliving.com. We may need to verify your identity before completing your request. We aim to respond within the time period required by law.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data-protection regulator:

Website: https://ico.org.uk
Telephone: 0303 123 1113

11. Security

We use appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

12. Children's information

Our website is not intended for children, and we do not knowingly collect personal information from children.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal obligations. The latest version will always be published on this page with the date shown at the top.

14. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Email: info@confortoliving.com
Telephone: +44 7444 289585

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